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Welcome to TALC - Teaching and Learning Consultation Skills

TALC is a set of learning modules covering all aspects of teaching and learning consultation skills.

If you are a clinician in any kind of training programme, the consultation skills you need are described with tried and tested teaching methods to help you improve your skills.

If you are a clinician already working with patients, these materials will help you develop your skills even further. Resources can be used by practitioners in any healthcare profession.

If you are an educator/clinical supervisor TALC has tried and tested educational methods for you, described in detail, with resources to help you plan teaching sessions easily. The Effective Teaching Methods For Primary Care Education covers effective teaching methods in healthcare more fully for educators wanting to develop their skills.

Look out for new Modules. New videos are being added all the time as COVID-19 restrictions ease and we are able to make new recordings.

Why are consultation skills so important?

Getting the most from the TALC resources

See everything on offer here

This module will help you to get all your consultations off to a good start. Investing in the beginning makes for smoother consultations overall. Find out how to go home with energy to spare

TALC 1-1
Is Your Preparation Positively Promoting Good Performance?
TALC 1-2
How Can You Go Home With Energy To Spare?
TALC 1-3
Why Is Rapport Like Money?
TALC 1-4
What Do You Say After You Say Hello?How can we help today? What can I do for you today?What are we talking about?
TALC 1-5
How Is A Consultation Like A Business Meeting?Agenda setting – all of the patient’s agenda items discovered at the startAgenda setting – no screening
TALC 1-6
Can You Learn To Love A Patient Who Brings A List?

When clinician and patient “get on the same page” and work collaboratively together, evidence shows better clinical outcomes, fewer errors and increased satisfaction for clinicians and patients alike. Develop your empathy skills and discover how 40 seconds of empathic interaction can have long lasting effects.

TALC 2-1
Can We All Get On The Same Page? How To Deepen Rapport

TALC 2-2
How Does A Small Dose Of Empathy Produce Much Better Clinical Outcomes?

TALC 2-3
Can You Go Beyond Flat Pack Empathy? Transforming Transactions Into Healing Relationships

TALC 2-4
How Can You Defuse an Angry Situation?

TALC 2-5
It’s Not What You Say It’s the Way That You Say It Advanced Non-verbal Skills

TALC 2-6
Kindness, Consent and Communication; How to Make Physical Examinations Comfortable, Useful and Time Efficient.

The ear is as mighty as the scalpel. Accurate diagnosis depends on great listening skills. Find out how your listening ear can be more effective in this module.

TALC 3-1
Introduction To Listening Skills

TALC 3-2
How Can Avoiding Questions Yield More Information?

TALC 3-3
Simple Steps To Powerful Listening; 1 How Can Story Telling Improve Your Attention And Memory?

TALC 3-4
Simple Steps To Powerful Listening; 2 How Can Video Stop Start Help You Hear In Three Dimensions?

TALC 3-5
Simple Steps To Powerful Listening; 3 Can You Spot The Skills?

TALC 3-6
Can Reading Between The Lines Make For More Accurate Diagnosis?

TALC 3-7
What Difference Does It Really Make To Know A Patients Thoughts Concerns And Hopes?

The simple, yet highly effective, skills described in this module will help clinicians create explanations that make sense to patients. Then it is easy to develop care plans that are personalised to each individual’s unique needs.

TALC 4-1
Why Are Effective Summarising Skills The Engine Of The Consultation?

TALC 4-2
Whose News Is It Anyway?

TALC 4-3
Is Chunking And Checking A Good Way To Eat An Elephant (One Bite At A Time)?

TALC 4-4
How Can Your Words Really Be Healing In Their Own Right?

TALC 4-5
How To Change Everything By Using The Small Words Skillfully And But If When What

TALC 4-6
How Are Bad News Conversations Opportunities To Show You Really Care About Your Patient?

TALC 4-7
How Do Shared Management Plans Actually Become More Effective?

TALC 4-8
Do Non-Clinical Problems Take Up Your Clinic Time?

Uncertainty, long term care, Persistent and Functional symptoms as well as mental health needs may lead to complex consultations. This module empowers clinicians to face these interesting situations with more confidence.

TALC 5-1
What Do You Do When You Don’t Know What To Do? Skills For Discussing Uncertainty

TALC 5-2
How To Enjoy Those Patients With Really Long Term Problems; The Positive Bathe Method

TALC 5-3
To Be Or Not To Be? How Can Clinicians Share Decision Making In Complex Situations?

TALC 5-4
Empowering Explanations For Persistent Or Functional Symptoms

TALC 5-5
Never Say Never. How To Say No While Still Saying Yes
Job reference consultation ‘Never say Never’
Distracted by the Computer & ‘NO’

TALC 5-6
Therapeutic Conversation; Mental Health Skills Without Drugs/ Skills For Long Term Care And Mental Health Problems

Learn how to end consultations skilfully in this module. An effective ending is safer, results in fewer complaints and ensures clarity about the next steps for clinicians and patients.

TALC 6-1
How Does An Effective Ending Improve Patient Safety And Help To Prevent Complaints/Litigation?

Time is our most precious resource. This module sets out skills for using time effectively, meaning that the time that clinicians and patients spend together is more productive.

TALC 7-1
Can You Learn To Save Time In Consultations?

TALC 7-2
Simple Ways To Help Your Consultations Run To Time

TALC 7-3
Computer Says YES
Top Tips For Using IT Effectively During Consultation

The chapters in this module can give your mind a refreshing break, offer interesting thoughts to inspire your day and provide an effective boost to your learning.

TALC 8-1
Podcasts For A Pause In A Busy Day

TALC 8-2
A Thought For The Day

TALC 8-3
To Make Learning More Effective And More Enjoyable

Mainly for educators, clinical supervisors and trainers, this module explores the tried and tested techniques that make for effective consultation skills education. From engaging your participants and developing effective feedback, through to creating really effective skills rehearsals and role plays, educators will find resources to support training in all environments.

TALC 9-1
Helping Participants Get On Board With Consultation Skills Education; Building Basic Concepts

TALC 9-2
How Can Educators Unleash The Awesome Power Of Generalist Skills?

TALC 9-3
Should We Jump In At The Deep End? Experiential Learning For Listening Skills

TALC 9-4
Am I Nearly There? Skills For Receiving And Giving Effective Feedback

TALC 9-5
Practice Makes Permanent, Only Feedback Makes Perfect; Making Skills Rehearsals Effective

TALC 9-6
Can We Learn To Love Role Play?

TALC 9-7
Is It Cheating To Look Things Up? Open Book Technique For Speeding Up Learning

TALC 9-8
Can We Solve Problems Without Seeing A Video? Using Video Reconstruction

TALC 9-9
Removing Barriers To Acheivement Ensuring Success For Every Participant In Training


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